Shipping policy

Last updated: 12 September 2026

Shipping options and charges

Enter your delivery address at checkout to see the shipping options and charges available for your destination. Any free-shipping offer is applied according to the offer shown when you order. The final checkout total shows the shipping charge and any taxes collected with your payment.

Delivery

We ship to the address in your order. Check it carefully before paying and email support@get-cleen.com promptly if it needs correcting. Delivery estimates displayed with your order depend on the destination and selected service. Unless a different delivery time is agreed, orders should be delivered within 30 days of purchase.

If your order is delayed, contact us with your order number. For EU customers, if we miss the agreed delivery time, you can normally set an additional reasonable deadline and cancel for a refund if delivery still does not take place. Where the agreed delivery date was essential, your rights to cancel without an additional deadline remain unaffected.

Tracking and delivery problems

Use the tracking information supplied for your shipment or visit our tracking page. If tracking is unavailable, a parcel is missing, or your items arrive damaged or incorrect, contact support@get-cleen.com so we can investigate. Do not send parcels back without obtaining the correct return instructions.

Subscription deliveries

Subscription shipments follow the interval selected at checkout. To cancel future renewals, use your subscription account or contact support@get-cleen.com before your next billing date. Contact us separately if you need help with a shipment already charged.

Returns and contact

See our Return and refund policy. CLEEN is operated by Infra Works B.V., Torenlaan 5b, 1402 AT Bussum, Netherlands. Email: support@get-cleen.com.